Kaizen-Clothing.com Frequently Asked Questions

Kaizen Clothing Corporation

How do I obtain information about your company?

If you have a question for us and you can't find it in the Frequently Asked Question section please email info@Kaizen-Clothing.com all call us at (800)999-9999.

How can I obtain information about wholesale opportunities?

Thank you for your interest in the Kaizen Clothing product line.

If you are interested in carrying the Kaizen Clothing product line in your retail store, please contact us at (818)884-8355 and request to speak with an associate in our wholesale department.

How can I find a store that carries Kaizen Clothing Apparel?

Please click here to locate the store nearest you.

I am interested in working for Kaizen Clothing. Who should I contact?

Kaizen Clothing has many great career opportunities; please email your inquiry to jobopportunities@Kaizen-Clothing.com with your work experience, resume, and career opportunity sought.

Kaizen Clothing Product Sales

How long will it take to receive my order?

Once your Kaizen Clothing order is received it begins processing immediately. If your order is received and your credit card company has authorized the charge by 12:00 noon PST Monday through Friday then it will be shipped within 48 hours from when it is received and authorized. If it is received after, or we do not obtain the authorization from your credit card company until after 12:00 noon PST Monday through Friday it will be shipped within 48 hours from authorization.

Please allow up to 2-7 business days for standard Ground delivery from the time your order leaves our warehouse.

For Express, Ground or Air please allow 3 business days for delivery from the time your order leaves our warehouse.

For Air Shipments, Next Business Day, orders placed before 12:00 noon PST Monday through Friday and receiving credit card approval will arrive the following business day. Orders placed after 12:00 noon PST on Friday, or orders placed on Saturday or Sunday will arrive on Tuesday.

How can I change or cancel my order?

Kaizen Clothing is unable to accept changes or cancellations because Kaizen Clothing begins processing your order as soon as you hit the “submit order” button on our website. Kaizen Clothing acts quickly to ensure that you will receive your product in the quickest possible time.

Please follow the instructions on the package to return the shipment. If you choose to exchange the merchandise you will not be charged an additional shipping fee for an exchange. However, the original shipping charge will not be credited.

What if an item I ordered is out of stock?

Kaizen Clothing makes every effort to only offer you sizes and colors that are in stock. If a size or color is no longer available it may not be offered and no back orders will be accepted. Occasionally, when items are very popular and additional inventory will be arriving shortly, we may accept back orders knowing that more inventory will arrive shortly. You will be notified of the back order status!

Tell me about returning or exchanging a Kaizen Clothing Web order.

Kaizen Clothing gladly accepts returns of unworn merchandise purchased on our website within 14 days of the date of purchase. All items must be returned with the original tags and tickets attached.

For returns made with a packing slip you will receive a refund for the purchase price in the original form of payment.

If you do not have your packing slip, please contact us at (866)919-5425 Monday - Friday 8:00am to 6:00pm PST and we will be happy to assist you in obtaining one.

Shipping and handling charges and sales tax on shipping are not refundable.

You will not be charged additional shipping and handling fee for an exchange when we ship the item(s) back to you. We suggest that you send your return via Priority Mail and request a delivery confirmation tracking number. This will insure that you will receive confirmation when the package is delivered to us. You will also have a means of tracking your package should it become lost in the mail. Kaizen Clothing is not responsible for any items lost in shipping.

Once your product is delivered to the warehouse, the credit for the returned items(s) will be credited to your credit or debit card. Your credit card or debit card will be authorized and charged as a new transaction when your order/exchange item(s) are processed and shipped.

Please allow two weeks for your return to be processed. A credit should appear on your account within two billing cycles.

How can I track the status of a Kaizen Clothing Co. order?

All orders are shipped via UPS or Fed. When your order leaves our warehouse you will be sent an email with a tracking number for your order.

Please note that it may take 24 hours before tracking information appears on the UPS website.

All APO/FPO PO Box orders are sent USPS and therefore do not have tracking numbers.

Kaizen Clothing International Shipping

Does Kaizen Clothing ship internationally?

At this time, Kaizen Clothing is only able to ship orders within the United States and Canada.

If your billing information has a foreign address but you are shipping to an address within the U.S. we will be able to ship your order.

Kaizen Clothing CLUB MEMBERSHIP

How can I RECEIVE Kaizen Clothing Special promotions?

If you have not joined the “KAIZEN CLOTHING - Experience the change” account you must Opt-in. Please go to “Join our List” and indicate that you would like to receive our emails, please make sure that you have checked "Yes, I would like to receive emails about special promotions, events and exclusive offers" on your Kaizen Clothing profile page.

To ensure that your Kaizen Clothing promotional emails are not blocked, please add this email address to your email address book:

Kaizen-Clothing@email.Kaizen-Clothing.com

To ensure that your Kaizen Clothing customer service emails are not blocked, please add this email address to your email address book:

customer_relations@Kaizen-Clothing.com

Kaizen Clothing Privacy – Security

How does Kaizen Clothing keep my personal information secure?

All information input by you and transmitted to our site is protected by an encryption using Secure Sockets Layer Technology (SSL). SSL encrypts your order information before it is transmitted to us to avoid the decoding of your information by anyone other than us.